You asked: How much PTO do employees get?
Other AI answer:
Employees get 2 weeks of paid time off per year.
Confident. But wrong.
Answers backed by your documentsNot youraverage AIMost AI guesses.FAQ Ally proves it.
Get trusted answers from your company documents with citations you can verify.
No guessingRefuses answers without evidence
Verified answersVerified against your documents
Official sourcesAnswers from your documents
100%Pass rate
Standard, noise, long-context, and aggregator tests
97.5%Refusal correct
Adversarial prompts (40 cases)
0.5%Hallucination rate.
Across all labeled benchmark cases
100%Groundedness
Weighted across all evaluation rows
AI Agent in Action
Ask a question to the FAQ Ally Agent.
FAQ Ally – AI Agent
HighResponse Quality
Your knowledge, your sources
AI knowledge management with cited answers
Organize policies, playbooks, and customer-facing docs in one workspace, train agents on your files, and ship assistants that cite the retrieved passages they used (with document names, excerpts, and links back to your files), so teams and customers get source-backed replies, not generic guesses.
From upload to trained agent with visible sources in minutes.
Vector Search Technology
Search your own documents: answers you can verify
Grounded responses, published benchmarks, transparent methodology
Latest published benchmark (220 labeled cases)
100%Pass rate across standard, noise, long-context, and aggregator tests
0.5%Hallucination-flag rate
100%Weighted groundedness (all rows)
100% Groundedness (answers only, portfolio)
Curated internal evaluation set, not live user traffic. How to read these numbers
How we measure this: definitions & methodologyFAQ Ally answers from your uploaded files and surfaces where each reply came from (filenames, snippets, or page anchors), so support, HR, and revenue teams share consistent, auditable guidance. Vector search ranks the passages the model may cite; you keep control of the corpus behind every answer. Learn how AI document search helps teams stay aligned.
Supported file types for AI training:
PDFDOCXTXTCSVXLSXJSONXMLHTMLMD
9
File Types
AI
Powered Search
Vector
Technology
1
Curate company knowledge
Upload policies, SOPs, and customer-ready docs, then organize folders, tags, and metadata so the right teams maintain the canon your assistants will read from.
Document upload
Folders & tags
Review before train
Knowledge mapping
2
Train with grounded retrieval
We chunk, embed, and index your content so retrieval favors your corpus, building assistants that answer from what you approved, not the public internet.
Vector embeddings
Chunk quality controls
Context learning
Domain-tuned retrieval
3
Deploy with citations
Ship the same agent to in-app chat, your website widget, or the REST API. Each surface can expose citations, snippets, or source metadata so every audience sees proof behind the answer.
Chat & widget
API-ready payloads
Visible source references
Always-on access
Knowledge Capture
Four Ways to Capture Data
Bring trusted information into FAQ Ally from the places your team already works. Upload existing documents, generate new files with AI, create quick snippets, or save Slack messages as draft knowledge for review.
Upload Files
Add policies, playbooks, PDFs, spreadsheets, and other source material directly to your workspace so your agent can train on approved knowledge.
Generate Files
Draft new knowledge assets with AI, then review, edit, and save them as source files your team can keep improving.
Create Snippets
Capture short answers, procedures, and corrections as structured snippets with tags, ownership, and review status.
Save Slack Messages
Capture knowledge directly from Slack, where your team already communicates, and save messages as draft snippets ready for review and training.
Flexible Integration Options
Three Ways to Interact with Your AI Agent
Every channel is built to surface answers from your indexed content: use in-app chat, drop a widget on your site, or call the REST API. Each path can expose citations or source metadata so stakeholders can verify what the model relied on.
On-Premise Chat
Chat with your AI agent inside FAQ Ally. Answers draw from your uploaded knowledge; citations and source panels show filenames, snippets, or page references so reviewers can trust what they share. No setup needed, available on every plan.
- Built-in chat interface
- Available on all plans
- Team collaboration
- Inline source citations & snippets
Embeddable Chat Widget
Add a customizable chat widget to your website with a single line of code. Visitors get the same grounded behavior as in-app chat, with responses tied to your approved content, not the open web. Choose your theme, verify your domain, and deploy in minutes.
- Simple and secure installation
- Customizable theme
- Mobile-responsive
- Source references in visitor replies
RESTful Chat API
Build custom integrations with our REST API. Responses include structured fields you can render as footnotes, tooltips, or audit logs, so product and compliance teams keep origin alongside the text. Includes secure API keys, rate limiting, and clear documentation.
- RESTful API architecture
- API key authentication
- JSON payloads with retrievable source refs
- Domain-verified security
* Widget and RESTful Chat API are available on specific plans. See what each plan includes.
More capabilities when you need them: image-to-text, multimodal search, charts and tables, and advanced security controls, with the same knowledge core and deeper workflows.
Intelligent Knowledge Architecture
How FAQ Ally Builds Knowledge
Behind every answer is a multi-layered knowledge system that goes far beyond simple search. FAQ Ally continuously extracts structured data, learns which evidence paths work best, maps connections across your entire library, and gives you a live view of how it all fits together.
BQE Data
FAQ Ally automatically extracts structured business records from your documents during training. These BQE (Business Question Extraction) records capture key facts, figures, and relationships so your agent answers precise business questions with specific data points rather than vague summaries.
Active Memory Layer
As your agent answers questions, the Active Memory Layer learns which evidence paths produce the most accurate results. Over time it prioritizes verified, high-confidence retrieval routes so repeated questions get faster, more reliable answers grounded in the strongest source material.
Cross-Artifact Relationships
FAQ Ally maps connections between files, snippets, and chunks across your entire knowledge base. During retrieval, these relationship edges let the system expand its search beyond a single document, pulling in related context from other sources to build more complete, multi-source answers.
Knowledge Map
The Knowledge Map gives you a visual overview of how your uploaded knowledge, policies, and evidence connect. Explore the relationships between documents, see which topics are well-covered, and identify gaps in your knowledge base at a glance.
Answers You Can Trust
FAQ Ally Proves It
Any chatbot can generate text. FAQ Ally goes further: every answer is backed by traceable sources, scored for confidence, and verified against your approved knowledge before it reaches the user. The result is an AI assistant your team and customers can actually trust.
Source Citations
Every answer includes the document names, text excerpts, and direct links to the source files it drew from. Users see exactly which policies, playbooks, or knowledge articles backed the response, no black-box answers.
Confidence Scoring
Each response carries a confidence score driven by retrieval quality, source coverage, and evidence depth. Low-confidence answers are flagged so your team always knows when to verify before sharing.
Evidence Verification
Before an answer is delivered, FAQ Ally's evidence layer checks each claim against the retrieved source material. Claims that can't be substantiated are refined or withheld, keeping hallucinations out of the final response.
Grounded in Your Knowledge
Answers are generated exclusively from your uploaded documents, snippets, and approved content. FAQ Ally enforces truth ownership so the model never substitutes public-web guesses for your authoritative sources.
Image-to-Text Intelligence
Your Images to Text
Drop PNG, JPG, GIF, or WebP files into the upload modal and our AI vision stack converts pixels into editable text. Every conversion runs through the same secure AI workflow you already trust: you review the transcription, edit as needed, and approve before it becomes a text file in your workspace.
AI Vision OCR
Supported image types are analyzed with AI vision to extract every word, label the source, and preserve metadata without storing the raw image.
Editable Transcriptions
Review the transcription in-place, tweak the text, and confirm before saving.
Metadata & Storage
Converted files keep the folder, tags, and descriptions you provide, update usage logs, and appear alongside your other documents instantly.
Uploaded image
AI transcription
“Quarterly revenue grew 22% with the new self-service portal. Please onboard the remaining partners before end of Q4.”
Smart Image Training
Train with Images, Get Visual Answers
FAQ Ally automatically extracts images from your PDF and Word documents during training, generates intelligent captions using AI, and links them to relevant text chunks. When users ask questions, the AI returns both text answers and relevant images, creating a rich, visual learning experience.
Automatic Image Extraction
During training, our system automatically detects and extracts images from PDF and DOCX documents, storing them securely and generating AI-powered captions that describe the image content in context.
Smart Image Linking
Images are intelligently linked to text chunks using our "Smart Image-Aware Chunking" process. You can review, edit captions, and adjust image links to ensure perfect alignment between text and visuals.
Visual Answers in Chat
When users ask questions, the AI automatically returns relevant images alongside text answers. Images are extracted from chunks used in the response, ensuring users see visual content that matches their query.
API & Widget Support
Image support works seamlessly across all integration methods: onsite chat, widgets, and the REST API. All endpoints return image references, giving you full control over how images are displayed in your application.
Document Upload
PDF with images
AI Extraction
Images + Captions
Smart Linking
Linked to chunks
Chat Response
Text + Images
Tables & Charts
Turn AI Data into Tables and Charts
When your AI agent returns comparisons, trends, or lists, ask to see them as a table or chart. FAQ Ally detects your request and renders the same data as a sortable table or as bar, line, pie, scatter, or area charts, then switch format anytime without asking again. Perfect for reports, dashboards, and data-driven answers.
Ask in Plain English
Say “show as a table” or “display as a bar chart” in your question. The system parses markdown tables from the AI response and renders them interactively: sortable columns, expandable rows, and clean layout.
Switch Format On the Fly
View the same data as table, bar, line, pie, scatter, or area chart from a single dropdown. No need to re-ask the question, ideal for sharing with stakeholders who prefer numbers vs. visuals.
Smart Date Axes
For line and area charts, when the first column looks like dates (e.g. “Jan 2024”, “Q1 2024”), the x-axis automatically uses a time scale with formatted date labels so trends over time are clear at a glance.
Full-Screen and Mobile Friendly
Open any chart in full-screen for presentations or deep dives. On phones and tablets, bar charts flip to a horizontal layout and controls stay touch-friendly so data stays readable everywhere.
See the Visualizations how-to guide for step-by-step tips.
Table
Bar
Line
Pie
Scatter
Area
One answer. Multiple views.
Multimodal Image Embedding
Search Across Text and Images
When you enable Multimodal Image Embedding, FAQ Ally extracts images from your PDFs and Word documents during training and embeds them as vectors alongside text. Your AI agent can then find and return relevant images (diagrams, screenshots, charts) directly in answers, not just text chunks.
Images from Documents
Images are automatically extracted from PDFs and DOCX files, embedded with the same vector model as your text, and stored in the same index. Queries that match an image semantically will surface it in the answer.
Semantic Image Search
Ask about diagrams, flowcharts, or screenshots in plain language. The system understands image content and retrieves the most relevant visuals - no need to describe filenames or exact locations.
Available on Trial, Small, Medium, Large & Enterprise Plans
Multimodal Image Embedding is included in Trial, Small, Medium, Large, and Enterprise plans (Mini and Starter excluded). Enable it per agent during training with a single checkbox next to Smart Image-Aware Chunking.
Strong Security
Keeping Your Data Safe
We keep your documents and data protected with strong, layered security. Every file is uploaded through a secure channel and stored in encrypted storage. Your business information (profiles, company details, activity logs) lives in a protected database with strict access controls so only the right people can view or edit it.
Every important action, like updating settings or managing access, is verified and logged so you always have a clear record of who did what.
Encrypted uploads
Files travel through a secure channel before landing in encrypted storage.
Protected data store
Company, profile, and audit data live behind strict access controls.
Audited actions
Changes to settings and access produce immutable logs for your team.
Want to learn more about Security?
Encryption at rest & in transit
Role-based access controls
Audit-ready activity trails
Simple Tiered Pricing
Start with a free trial, then scale the plan that matches your storage, query volume, and team size. Every tier keeps answers grounded in the documents you upload, with citations your stakeholders can inspect.
Mini
$9month
1,000 Queries
100 MB Storage
Unlimited Users
1 AI Agent
Starter
$29month
2,500 Queries
250 MB Storage
Unlimited Users
2 AI Agents
Small
$49month
5,000 Queries
500 MB Storage
Unlimited Users
5 AI Agents
Most Popular
Medium
$69month
10,000 Queries
2 GB Storage
Unlimited Users
15 AI Agents
Large
$129month
20,000 Queries
5 GB Storage
Unlimited Users
30 AI Agents
To see what's included in each plan click here.
Trial Plan (30 Days)
All features included with the trial plan.
Queries100
Storage50 MB
UsersUnlimited
AI Agents2
Image-to-Text5
Understanding Plan Limits
Here's what each limit means for your account:
Queries
The number of questions your AI agents can answer per month. Each interaction with your AI agent counts as one query, whether through the chat widget, API, or direct interface.
Storage
The total amount of file storage space available for your uploaded documents. This includes all files used to train your AI agents.
Unlimited Users
You can add as many team members, employees, customers, or users to your account as needed. There's no limit on the number of people who can access and use your AI agents.
AI Agents
The number of separate AI agents you can create and train. Each agent can be trained on different documents and serve different purposes, such as customer support, internal knowledge base, or specialized departments.
Image-to-Text Conversions
The number of images you can convert to editable text per month using our AI vision technology. Upload PNG, JPG, GIF, or WebP files to extract text content that can be used to train your AI agents.
What's Included in Each Plan
Click on a feature to see a description:
| Feature (per month) | Mini | Starter | Small | Medium | Large |
|---|---|---|---|---|---|
| Price | $9 | $29 | $49 | $69 | $129 |
| Queries | 1,000 | 2,500 | 5,000 | 10,000 | 20,000 |
| Storage | 100 MB | 250 MB | 500 MB | 2 GB | 5 GB |
| Users | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| AI Agents | 1 | 2 | 5 | 15 | 30 |
| Image-to-Text Conversions | - | 50 | 150 | 500 | 1,000 |
| AI agent training from your data | |||||
| Easy knowledge access for all users | |||||
| Role-based access control | |||||
| Real-time analytics & insights | |||||
| Company branding | |||||
| Smart Image Training | |||||
| Text Document Optimizer | |||||
| Document Analyzer | |||||
| Document Creator | |||||
| Multi-Factor Authentication | |||||
| Confidence Scoring | |||||
| Data Citations | |||||
| Vector search technology | |||||
| Intelligent Caching | |||||
| Cache Warming | |||||
| Graphing Visualization | |||||
| 24/7 AI assistant availability | |||||
| Audit logs & activity tracking | |||||
| Image to Text Conversions | |||||
| AI Agent Widget | |||||
| Multimodal Image Embedding | |||||
| Chat API for integrations | |||||
| Multi-audience deployment | |||||
| Email support |
About FAQ Ally
Founded in 2025, FAQ Ally was created to solve a critical problem: businesses have valuable knowledge locked away in documents, making it difficult for customers, employees, and teams to access the information they need quickly.
We've built an AI agent training platform and knowledge management system that transforms your company data into intelligent assistants. FAQ Ally helps small businesses create AI assistants from their own documents. Simply upload your files, train AI agents, and deploy them to deliver fast, accurate answers to employees and customers. Answers stay tied to cited sources and excerpted retrieval chunks, so you can review what was cited, and we publish methodology for our internal answer-quality benchmarks. See how we measure groundedness. Explore knowledge management use cases for different teams, or read our guides on FAQ software and AI for small business.
Get In Touch
Ready to transform your company knowledge?
Let's discuss how FAQ Ally can help your business.